ICT Accessibility / Specific Needs
Connecting and expanding your world

ICT Accessibility / Specific Needs
Connecting and expanding your world

We're committed to providing easy access to a range of offers and services suitable for persons with various disabilities. Together with organisations for disabled persons we place special focus on meeting the needs of senior citizens, persons with visual impairments, and persons who experience communication barriers (Deaf/deaf, hard of hearing, hearing impaired, deafblind, and those with speech impairments). By meeting these specific needs, we enable you to stay connected, live a better life today and build a better tomorrow.

Explanations of disabilities and senior citizens

 

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Persons with visual impairments

  • Register your disability to get communication about special offers.
  • Discover devices with the accessibility features that work best for you.
  • Get the most out of your phone by learning how to activate VoiceOver & TalkBack.
  • Get services tailor-made for persons with visual impairments.
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Persons with communication barriers

  • Discover an easy-to-use phone with the features that work best for you.
  • Register as a senior citizen to get communication about special offers.
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Senior Citizens

  • Discover an easy-to-use phone with the features that work best for you.
  • Register as a senior citizen to get communication about special offers.
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Priority

We understand that your cellphone is your lifeline. As a person with a disability, your device will be prioritised when you book it in for repairs (depending on the nature thereof). During the book-in process, remember to inform the consultant that you’re a person with a disability so that they can prioritise your repair.

Special contract smart phone deals

Customers with various disabilities may apply for the special deals for persons with disabilities. Your disability must have been diagnosed by a registered Medical Specialist or heath professional.

Consider registering your disability (voluntary) so that you may access these special deals as it is exclusively for disabled persons – download the form at the bottom of the page.

How to get the deals

Available at Vodacom shops – ask in-store about the deals
Shop on-line – https://www.vodacom.co.za/cloud/shopping/campaigns/specific_needs
For more information send an e-mail to [email protected]

Register your disability (Voluntary)

or call 082 12580 FREE from any Vodacom SIM card or e-mail [email protected]

Customer Care and product information

Product information and general queries

Email
[email protected]
Tel
082 12580 (FREE from any Vodacom SIM card)
SMS
12580
(from any Vodacom SIM card)
Chat
MyVodacom App
For all contract customers
For prepaid customers with communication
barriers (Deaf, hard of hearing, hearing impaired,
deaf, Deafblind, speech impaired) who have
registered their disability


Account related queries

See all Vodacom Customer Care numbers and short codes for account related queries.

Your feedback will help us improve!

Simply tell us what you think about our Specific Needs services. We welcome all comments, compliments and suggestions. To share information about accessible technology, send an email to:

[email protected]

Note: This email address is exclusively for the use of persons with disabilities