Persons with visual impairments

 

 

 

Persons with visual impairments

Explanation of persons with visual impairments

Refers to persons who are blind, partially sighted or have low vision

Accessible devices

Vodacom offers both Apple and Android smart devices that is accessible for persons with visual impairments. These devices come standard with built-in text-to-speech applications (Apple - VoiceOver and Android- TalkBack), which converts text to audio on the devices, allowing customers to listen to information such as SMSs, contacts, battery life, signal strength and more.

 

Need help finding a device with the accessibility features that work best for you?

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My Vodacom App

Accessible apps

My Vodacom App

Accessibility of My Vodacom app

The My Vodacom app is accessible for visually impaired persons when using the text-to-speech functions on their Apple (VoiceOver)or Android (TalkBack) devices.

Benefits of using My Vodacom App

How to download the My Vodacom App?

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More accessible apps for visually impaired persons

These apps can assist with everyday tasks, increase independence and generally make things easier.
Click here to find out about apps developed specifically for visually impaired users.

Find out More

In-store activation of VoiceOver and TalkBack

Vodacom store consultants are always ready to assist visually impaired customers who may need help turning on the VoiceOver or TalkBack application on their accessible Apple or Android devices after a purchase.

Switching on VoiceOver and TalkBack

However, if you would like to do it yourself then follow the steps below (Note that a sighted person will have to assist you initially):

Apple - How to turn VoiceOver on

1. Press the HOME button 3 times quickly or

2. Go to Settings - General – Accessibility – VoiceOver – turn it ON

Basic Gestures for Apple Devices when VoiceOver is turned on:

Single tap - Hear the description of what you have tapped

Double tap - Activate or open what you have tapped

Swipe right/left - Move to the next item on screen

Scroll up/down - Use 3 fingers to scroll

Android - How to turn TalkBack on:

Go to Settings - Accessibility - Vision - turn it ON

Basic Gestures for Android Devices when TalkBack is turned ON:

Single tap - Hear the description of what you have tapped

Double tap - Activate or open what you have tapped

Scroll up/down - Use 2 fingers to scroll

VoiceOver and TalkBack training

To receive training on VoiceOver and TalkBack, contact the following organisations:

SA National Council for the Blind, Pretoria
Tel 012 452 3811

Blind SA, Johannesburg
Tel 011 839 1793

Cape Town Society for the Blind
Tel 021 448 4302

Innovation for the Blind, Worcester
Tel 023 347 2745

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Priority device repairs

We understand that your mobile device is your life line. As a person with a disability, your repair will receive priority when booking in your device (depending on the nature of the repair). Hence, when booking in your device, mention to the consultant that you are a person with a disability. This will enable your request to be prioritized.

Register your disability (Voluntary)

or call 082 12580 FREE from any Vodacom SIM card or e-mail [email protected]

Customer Care and product information

Product information and general queries

Email
[email protected]
Tel
082 12580 (FREE from any Vodacom SIM card)
SMS
12580
(from any Vodacom SIM card)
Chat
MyVodacom App
For all contract customers
For prepaid customers with communication
barriers (Deaf, hard of hearing, hearing impaired,
deaf, Deafblind, speech impaired) who have
registered their disability


Account related queries

See all Vodacom Customer Care numbers and short codes for account related queries.

Your feedback will help us improve!

Simply tell us what you think about our Specific Needs services. We welcome all comments, compliments and suggestions. To share information about accessible technology, send an email to:

[email protected]

Note: This email address is exclusively for the use of persons with disabilities