Terms and Conditions
1.1. Vodacom Fibre Fixed Voice General Terms and Conditions
1.1.1. Vodacom Fibre Fixed Voice terms and conditions detailed herein are subject to change from time to time.
1.1.2. Vodacom Fibre Fixed Voice is subject to Vodacom’s standard terms and conditions and are available at the following link: https://myvodacom.secure.vodacom.co.za/vodacom/terms/fibre/vodacom-fibre
1.1.3. Where there is any conflict between Vodacom’s Standard terms and conditions and the Vodacom Fibre Fixed Voice specific terms and conditions, the Vodacom standard terms and conditions shall prevail.
1.1.4 The Vodacom Fibre Fixed Voice service is intendedfor home use only, and is not designed for commercial use.
1.1.5 Vodacom reserves the right to terminate a Vodacom Fibre Fixed Voice service if found that the customer is using it for commercial services or activities.
1.2. Vodacom Fibre Fixed Voice Service
1.2.1. The Vodacom Fibre Fixed Voice service is dependent on a Vodacom Fibre Broadband installation.
1.2.2. The customer will receive a Vodacom Fibre Fixed Voice non-geographic telephone number.
1.2.3. The customer has an option to port an existing geographical telephone number to the Vodacom Fibre Fixed Voice service instead of using the non-geographic telephone number.
1.2.4. All national on-net (Vodacom Fibre to Vodacom Fibre and Vodacom Fibre to Vodacom GSM) and off-net (Vodacom Fibre to any other local operators) calls will be deducted from the Vodacom Fibre Fixed Voice price plan allocations or at the default out-of-bundle rates if the price plan allocation is depleted.
1.2.5. Vodacom Fibre Fixed Voice minutes will carryover for up to three (3) months.
1.2.6. The Vodacom Fibre Fixed Voice order of consumption is based on expiry date of the voice minutes. The minute bundle that expires first, is the bundle that gets consumed first.
1.2.7. All international calls will be charged at the current Vodacom international calling rates.
1.2.8. The Vodacom Fibre Fixed Voice Service is available on a month-to-month plan and does not attract any penalty in case a customer cancels.
1.3. Vodacom Fibre Fixed Voice Top-up Bundles
1.3.1. The top-up bundles are:
188.8.131.52. Available as once-off
184.108.40.206. Any time any network (ANAT)
220.127.116.11. Excluding international calls
18.104.22.168. Valid for 30 days from the date of purchase
1.3.2. Any unused minutes will be forfeited after 30 days.
1.3.3. Order of consumption is the sequence in which your allocated voice bundle is used. The bundle that was bought first will be depleted first.
1.3.4. Vodacom Fibre Fixed Voice customers on all plans, including Pay As You Use, can purchase top-ups.
1.4 Fair Usage Policy
1.4.1 Vodacom reserves the right to use a fair usage policy (FUP) to manage its networks in order to maintain acceptable levels of customer experience
1.4.2 The Vodacom Fibre Fixed Voice Talk Unlimited price plan is subjected to a FUP.
1.4.3 The FUP is subject to change from time to time.
1.4.4 The FUP for the Vodacom Fibre Fixed Voice Talk Unlimited option is 5000 talk minutes per month. If a customer uses more than 5000 talk minutes in a month, Vodacom will bill the customer applicable out of bundles charges.
1.5. Sales Channels
1.5.1. Customers must call Customer Care on 082 1904 to buy any Vodacom Fibre Fixed Voice services
1.6. Support Channels
1.6.1. Customers must call Customer Care on 082 1904 for support on Vodacom Fibre Fixed Voice services