YOUR AGREEMENT WITH US – Vodacom Smart SIM (previously known as the V-Sim) (the ‘SIM’)”
Your agreement is with Vodacom (Pty) Limited. It is made up of these Smart SIM Terms and the Vodacom Charges Guide which cover the connectivity charges provided by the Smart SIM card, acceptable use and out of country use. We encourage you to take a look at these documents which make up your “Agreement” with us. This agreement does not cover any connected device or app, which will be subject to additional terms.
JOINING US AND CHARGES
The Basics. A range of devices will be available to purchase with Smart SIM connectivity built-in or you can purchase the Smart SIM separately to use in other compatible smart devices. When you purchase a Smart SIM plan, we will agree to certain things with you including the price plan for your selected device and confirmation of how much the rolling subscription will cost you. This agreement may be downloaded from our Vodafone Smart App onto your mobile device.
Requirements. To use the Smart SIM you require:
(i) a compatible hardware device (sold separately);
(ii) Vodacom mobile network coverage;
(iii) a mobile smartphone with the Vodafone Smart App installed and either
(iv) a mobile contract that supports additional charges (via charge to bill) and,
(v) if uChoose/Top Up or Prepaid, sufficient recharge airtime credit; or
(vi) a valid credit or debit card (for non-Vodacom customers). Please note that some connected devices will require a third party Vodafone Smart App in order to complete the registration process and to manage the connected device.
Registration. You will need to register your connected device via the Smart SIM registration process in the App. At this point, (i) if you are a Vodacom mobile customer the Smart SIM will be registered to your mobile telephone number (ii) if you are not a Vodacom mobile customer, the Smart SIM will be registered to your email address. You can then activate an applicable price plan for your device via a debit / credit card payment in order to use the connectivity.
Services Provided and Limitations. Your Smart SIM subscription provides data connectivity services for your smart device. You select the appropriate plan depending on your smart device. Your subscription includes data at a level determined in accordance with the price plan for your selected device. Your Smart SIM must only be used for its intended purpose and will not work if inserted in traditional devices such as smartphones, tablets, or mobile broadband devices such as routers.
Device Limitations.Smart SIM will not work with mobile phones, tablets, laptops or MiFi devices. The Smart SIM may not operate with a particular device.
Unauthorised Devices. Please note your price plan subscription will remain active and unchanged even if an unauthorised device is detected. The Smart SIM will not work in the device but will work in any other valid device and your subscription will continue to auto-renew until deactivated by you.
Contract Duration. The Smart SIM connects on a 30-day rolling subscription which automatically renews every 30-days unless cancelled. Your subscription charge will either be:
(i) added to your Vodacom mobile bill; or
(ii) deducted from your recharge airtime; or
(ii) in respect of non-Vodacom mobile customers, charged to your registered debit/credit card. The first payment will be taken as and when you activate the device and will auto-renew on a 30-day basis thereafter.
Charging.Smart SIM Subscriptions are 30-day price plans that provide worry-free pricing with a fixed price to connect your devices to the Vodacom network. The rolling 30-day price plans give you the freedom to pause your next month’s subscription if you ever want a break, so you only pay when you want to use your devices.
(30 day rolling)
Smart SIM SMALL
Smart SIM LARGE
Smart SIM X-LARGE
Vodacom Branded Devices
Bag & Luggage Trackers
Plugs & Home Alarms
Charge (incl VAT)
*for the avoidance of doubt, the first month of subscription after initial activation will be free to the customer. Thereafter the monthly subscription will be applicable (see table above). This promotion will be available while stock lasts.
Payment. You need to pay for all charges within 2 (two) days of the date of your mobile bill. Where VAT applies, it will be included in the charges.
Acceptable Use.Smart SIM plans have no out of bundle charges and are designed for specific devices to give simple pricing with no hidden costs. Vodacom retains the right to suspend or terminate your tariff where we have reasonable grounds to believe that for example:
(i) you are using a Smart SIM other than for the intended purpose (e.g. you are using Smart SIM in a device that provides internet browsing functionality); or
(ii) you have selected a price plan that does not match your actual data usage (where your data use exceeds your selected plan expectations as reasonably set by us). For example, if you state in the activation process that your device is a low data demand tracker but in fact the Smart SIM is used in a high data demand camera.
Excessive Usage Notification. You will receive a notification where excessive usage is detected in any given 30-day subscription period. Initial notification will take place via the Vodafone Smart App to inform you where your usage is excessive. You will need to check you are on the correct tariff. Failure to take action may result in our termination of your Smart SIM and require you to set up a new subscription. If you do not have the Vodafone Smart App or have deleted the Vodafone Smart App you will not receive the first notification prior to suspension or termination. Where termination occurs due to excessive usage you will not be entitled to any credit for the remaining days left of your subscription.
Out of Country Use. When you are outside of South Africa, you can use your Smart SIM within these territories at no additional cost:
Afghanistan, Albania, Algeria, Argentina, Armenia, Australia, Austria, Bahrain, Balearics, Bangladesh, Belgium, Bolivia, Bulgaria, Canada, Canary Islands, Ceuta and Melilla, Chile, China, Colombia, Congo DRC, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Egypt, El Salvador, Estonia, Faroe Islands, Fiji, Finland, France, French Polynesia, Germany, Ghana, Gibraltar, Greece, Guam, Guatemala, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Japan, Jordan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malaysia, Malta, Mexico, Moldova, Monaco, Montenegro, Mozambique, Myanmar, Nauru, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Pakistan, Palestinian Territory, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russia, Rwanda, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Svalbard and Jan Mayen Islands, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Tunisia, Turkey, Uganda, Ukraine, United Arab Emirates, United Kingdom (including Isle of Man and Channel Islands), United States, Uruguay, US Virgin Islands, Vatican City and Vietnam.
The Smart SIM may not operate outside of these territories. In addition, some devices may not support full global roaming due to technical issues. As availability may change from time to time please check with the third party device provider or see Help and Support.
DURING YOUR AGREEMENT WITH US
Using the services. You are responsible for other people that use your equipment and services which are only for your personal non-commercial use. We own the Smart SIM card which we can change at any time and you may only use equipment that is approved for use on our network. You must not use your equipment or the services for any purpose we believe is abusive, illegal, fraudulent, a nuisance or for criminal activities. You must not use gateway devices, applications, or SIM boxes to send automated messages or make automated calls. For more information on using our services and restrictions, please contact our Customer Care Support Team on https://v.vodafone.com/za/contact from Monday - Sunday, 8am – 7pm.
Usage Limits. We retain the right to suspend or terminate your plan where your data use exceeds your selected plan expectations as reasonably set by us (for example if you state in the activation process that your device is a low data demand tracker but in fact the Smart SIM is used in a high data demand device). Please see our Charging Guide for full details.
Changing Plans. You are able to move the Smart SIM to a new device of the same type (as detailed in the price plan table above). If you move the Smart SIM to a device of a different price plan type, you may receive a notification that the usage is higher than expected and be asked to change your plan. You can deactivate a plan and then, once the plan terminates at the end of the 30-day subscription period, reactivate the same Smart SIM on the same or a different price plan and or compatible device of your choosing. If we notify you that excessive usage has been detected, failure to change your plan may result in termination of your Smart SIM subscription.
Changes to your terms, services or charges. Vodacom may change the Agreement, our services, or charges at any time. We will tell you beforehand unless it relates to additional services/options you do not use regularly.
Problems with our services. We will provide our services with reasonable skill and care. However, our services are not fault-free and are not available everywhere. There are a number of reasons why you may find problems with the services and these include weather conditions, damage to our network, and the number of people using the network and so on. Please contact us if you experience a service issue and we will attempt to fix it. We will not be responsible for any loss of service due to something outside our reasonable control.
Lost or stolen equipment. We recommend that you deactivate and cancel your subscription via the Vodafone Smart App if your Smart SIM is lost or stolen. For assistance, please contact our Customer Care Support Team on https://v.vodafone.com/za/contact from Monday - Sunday, 8am – 7pm.
Leaving us or suspending services. If you want to end the Agreement you can cancel or terminate your subscription via the Vodafone Smart App. Simply click on the device title within the Vodafone Smart App and click on the plan and then select ‘Cancel my plan’. You can cancel your subscription during the first 30 days following the date you first registered for the subscription ("Cancellation Period"). We will reimburse your subscription payment in full, provided you have not activated your device.
After the Cancellation Period if you do not wish your subscription to be renewed, you can terminate your subscription at any time (“Termination”). The Termination will take effect at the end of the 30-day subscription period except where you terminate less than 48 hours before your next 30-day anniversary date in which case the termination will take effect from the following 30-day anniversary. Once terminated, you will continue to use your device until the end of the current Subscription Period, after which your Subscription will end.
Effect of Termination. If you terminate your subscription, you will not be entitled to any subscription refund.
Vodacom may suspend the services or end the Agreement if,
(i) you don't pay any charges on time;
(ii) you don’t keep to this Agreement;
(iii) we believe your device or the services are being used in a way that we do not permit or in a way that may damage or affect the operation of our network or;
(iv) you become bankrupt or make an arrangement with creditors. Where we end the Agreement in this way termination fees will apply. We may need to suspend our services if asked to do so by regulators or if required by law.
(v) we may end the Agreement if we are permanently unable to provide our services to you.
WHAT WE DO WITH YOUR INFORMATION AND CONTACTING US
Sharing your data with third party agencies. The personal information we collect from you may be shared with fraud prevention agencies who will use it to prevent fraud and money laundering and to verify your identity. If fraud is detected, you could be refused certain services, finance or employment.
For further details explaining how the information held by Fraud prevention agencies may be used, please ask an advisor or visit www.vodacom.co.za
Help & Support. We will send you notices by text or email. If you need to speak to us or have a complaint, please contact us on:
· Vodafone Smart App: from the App, select Help & Support
· CIoT Customer Care Support: https://v.vodafone.com/za/contact
· Help & Support: https://v.vodafone.com/za/help-and-support
Liability. We will not be legally responsible to you for any loss or damage that is not directly caused by us or which we could not reasonably expect at the time we entered into the Agreement with you, for example, loss of income, business, profit, savings and missed opportunities claims. We will not be legally responsible to you if we cannot provide the services because of something outside our reasonable control. The Smart SIM can be used in a number of third party devices and in respect of other third party services, Vodacom is responsible for the Smart SIM but not the services that you access to use third party connected devices, such as third party apps. We do not accept any liability for the use of such services nor make any guarantees as to availability of the service or the performance of third party hardware or services in conjunction with our network.
Transferring the Agreement. We may transfer this Agreement to anyone at any time provided doing so does not adversely impact your rights under the Agreement. An existing Smart SIM can be deactivated and transferred to another customer, but the subscription will remain active for the 30 day period.
General Information. All our services which are offered as “unlimited” (or similar) must only be used for your personal and non-commercial use. All prices are correct at the time of print and are inclusive of VAT. Where there is a conflict between the pricing information in this Charges Guide and the pricing on the Vodafone Smart App then the pricing information the Vodafone Smart App will take priority.
ANNEX - TERMS FOR SPECIFIC PRODUCTS
These additional terms apply when you purchase a connected product that is sold with a Smart SIM (either embedded, or supplied with the product) these products are known as ‘Connected By’ products. The services that you access to use ‘Connected By’ products are provided by separate service providers. These services may have their own legal terms, privacy policies and eligibility requirements. For further information, please visit https://www.vodacom.co.za/vodacom/services/v-by-vodacom/home.
Third Party Devices. You will need to download and register for the mobile app of the third party service provider. Details of how to do this will be included with your device.